Institute of leadership & management: level 3


This ILM level 3 qualification is perfect for existing first line managers who have had little formal management training, newly promoted managers or managers wishing to develop their knowledge and understanding ready for their next step. In order to provide the relevant evidence, you need to be currently working as a line manager or similar, such as a team leader or supervisor.

The Institute of Leadership & Management (ILM) qualify, through City & Guilds, over 70,000 leaders and managers each year, helping them develop the critical skills to succeed, and in doing so make a real difference to UK workplaces. ILM qualifications are flexible in that they are constructed as small individual units of learning meaning that they can be achieved within a relatively short timeframe. They are directly relevant to you as a manager as during the input we discuss how management and leadership impacts on your workplace and the assignments involve considering your own workplace in relation to the models and theories we cover on the course.

This structure means that from day one you can start changing and adapting your own leadership skills within your workplace, making an immediate impact.

“Learners said they were able to apply the leadership and management skills learned through ILM to their day-to-day job role and would recommend the qualification to others”

You can find out more about the ILM at:


Our 4-month programme of learning will guide you through three modules focussed on your role as a manager.

• Understanding Leadership.
• Establish an effective team.
• Organising and Delegating in the Workplace.

The programme is delivered at our premises in Hamilton by a professionally accredited Lecturer with comprehensive management experience and qualifications. We have structured the delivery so that individuals can attend the sessions in their own time, out with normal working hours, and complete their assignments at home. You should be prepared to commit to around 40 hours of learning, private study and assignment writing over the 4-month period. you will be expected to write an assignment of around 2000 words for each unit and will be provided with in-depth guidance, support and feedback, everyone gets a second chance!

There are 3 direct training sessions, one for each unit lasting around 3 hours in duration (17.30hrs to 20.30hrs), a one-hour induction and on-going 1-2-1 mentoring and support. Inductions are carried out 1-2- 1 with your trainer either face to face, by phone or through skype.

Month 1
Understanding Leadership. 3hr Training Session.
Private study and Research. 3 to 5hrs.
Write and submit Assignment. 5 to 10hrs.

Month 2
Establish an Effective Team. 3hr Training Session.
Private study and Research. 1 to 3hrs.
Write and submit Assignment. 3 to 5hrs.

Month 3
Organising & Delegating in the Workplace. 3hr Training Session.
Private study and Research. 1 to 3hrs.
Write and submit Assignment. 3 to 5hrs.

1-2-1: Telephone, skype or email mentoring & support throughout.


1. Understanding Leadership.

The purpose of this unit is to develop the knowledge and understanding of different leadership styles or behaviours to be found in the workplace, including an understanding of your own preferred leadership behaviours, and the impact that these different styles are likely to have on the behaviour of team members.

The input will cover:
• The qualities of leadership
• The leader – roles and responsibilities
• Differences and similarities between leadership and management, and the need for each of them
• Three leadership models and their significance for task performance, culture and relationships
• Leadership behaviours and the sources of power
• Identification, development and appropriate choice of personal leadership styles and behaviours
• The role of trust and respect in effective team leadership
• Supervised practice or simulation to develop the ability to apply knowledge and skills

For your assignment you will:
• Describe the factors that will influence the choice of leadership styles or behaviours in workplace situations.
• Explain why these leadership styles or behaviours are likely to have a positive or negative effect on individual and group behaviour.
• Assess own leadership behaviours and potential in the context of a particular leadership model and your own organisation’s working practices and culture, using feedback from others.
• Describe appropriate actions to enhance your own leadership behaviour in the context of the particular leadership model.


2. Understand how to establish an effective team.

The purpose of this unit is to develop knowledge and understanding of how to establish an effective team. For a team to perform effectively the members need to work together in a positive and constructive manner. Many things such as listening to others, treating each other with respect, empathy and acceptance of differences can all contribute to achieving effective working relationships within the team. The manager also needs to know how a team develops and that members have a preference for particular behaviours when working with others.

The input will cover:
• The nature of formal and informal working relationships
• Role of open communications and the need to keep people informed
• Differences between people, and the effects on relationship building
• Differences in organisational culture, and the effects on relationship building at work
• Social skills appropriate to the workplace
• Range of behaviours which develop, maintain and destroy trust at work
• The importance of maintaining confidentiality in the workplace
• Characteristics of groups and teams – the differences, examples within the workplace
• Tuckman’s theory of group formation
• How to identify team roles (e.g. Belbin) and the uses and implications for managers
• Building a balanced team to achieve objectives

For your assignment you will:
• Explain the benefits of effective working relationships in developing and maintaining the team
• Describe behaviours which could develop and maintain trust at work
• Explain the role of communication in developing effective team working
• Explain the differences between a group and a team
• Describe the stages of an established model of group formation
• Explain how a manager could benefit from knowing team members’ preferred roles as defined in an established team role model


3. Understanding Organising and Delegating in the Workplace.

The purpose of this unit is to develop knowledge and understanding of how to organise and delegate.
The process of organising involves the allocation of responsibilities so that everyone knows what their task is, what resources they have to complete the task and the time frame for completion. Delegation and empowerment are ways in which efficiency and effectiveness can be improved with the additional benefits of increasing employee involvement and motivation.

The input will cover:
• The importance of planning the team’s work to achieve objectives
• Techniques for deciding the most appropriate individual to undertake the activity
• The importance of making effective and efficient use of people’s knowledge and skills, and how to achieve this
• Outline of the principles of human resource planning to assure continuity of output and quality
• Definitions of authority and power; responsibility and accountability
• Concepts of delegation and empowerment
• Process of delegation including barriers and support mechanisms
• Techniques to monitor outcomes of delegation

For your assignment you will:
• Explain the importance of making effective and efficient use of people’s knowledge and skills while planning a team’s work to achieve objectives
• Explain how to identify the appropriate person for an activity in the workplace
• Explain how human resource planning can be used to assure output and quality in the workplace
• Explain how to delegate tasks effectively
• Describe the benefits of empowerment in the workplace
• Identity barriers to delegation and how these can be overcome
• Explain a technique that could be used to monitor the outcomes of delegation in the workplace

Awarding bodies



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